Overview: This guide explains how Canadian customers sign into their Bitbuy accounts, enable two-factor authentication (2FA), troubleshoot common login problems and recover access if locked out. Follow each step carefully and keep security best practices in mind.

How to sign in (quick steps)

  1. Open Bitbuy’s website or the mobile app.
  2. Click Sign In (or tap Log in on mobile).
  3. Enter your registered email address and password.
  4. If prompted, complete Two-Factor Authentication (2FA) using your authenticator app or SMS code.
  5. When signed in, verify your account dashboard shows your name and portfolio.
Tip: Always access Bitbuy via a bookmarked link or the official app to avoid phishing attempts. Avoid logging in from public Wi-Fi without a VPN.

Setting up or resetting 2FA

Two-factor authentication adds a second verification step when signing in. Recommended options:

  • Authenticator app (recommended): Google Authenticator, Authy, or similar — scan the QR code during setup and save backup codes securely.
  • SMS 2FA: Faster but less secure due to SIM swap risks — use only if necessary.

If you lose access to your 2FA device: use your saved backup codes or follow Bitbuy’s account recovery process (see below).

Troubleshooting common login issues

  1. Incorrect password: Use the “Forgot password” link to reset. Check your email (spam/junk folders) for the reset link and follow instructions promptly.
  2. 2FA failing: Confirm your authenticator app’s time sync is correct. Re-sync time on your device or reinstall the authenticator if required.
  3. Account locked: Multiple failed attempts can temporarily lock access. Wait the specified lockout time and try again, or contact support if the issue persists.
  4. Browser problems: Clear cache/cookies, disable browser extensions that block scripts, or try a private/incognito window.

Account recovery — what to prepare

If you cannot log in, prepare the following before contacting support to accelerate recovery:

  • Registered email address and phone number.
  • Copies of government ID used for KYC (driver’s licence, passport).
  • Transaction history or recent deposits/withdrawals as proof of ownership (if available).
  • Backup codes from 2FA setup, if you saved them.

Security best practices for Canadian users

  • Enable an authenticator app rather than SMS for 2FA.
  • Use a strong, unique password and a reputable password manager.
  • Keep your recovery codes offline in a safe place.
  • Enable device locks (PIN/biometrics) on phones that access Bitbuy.
  • Watch for phishing: Bitbuy will never ask for your password or full 2FA code in email.

How to contact Bitbuy support

If self-help steps fail, contact Bitbuy support via the contact options on the official Bitbuy site or in-app support. When contacting support, include relevant details (but never share your password or full 2FA codes).

Q: I didn’t receive a password reset email — what now?
A: Check spam/junk folders, confirm you used the registered email, and wait a few minutes. If still missing, contact support for assistance.
Q: Can I change my email associated with Bitbuy?
A: Yes, email changes typically require verification and identity checks. Follow the account settings workflow or get help from support.
Disclaimer: This page provides general guidance for Bitbuy sign-in and recovery processes for Canadian users. For official procedures, support contacts, and up-to-date policies, refer to the Bitbuy website or app.
Last reviewed: November 2025 • Language: Canadian English